Useful vs. Useless Media

by Jay Deragon on 09/03/2010

What is the difference between useful and useless media?  We could probably fill textbooks, whoops, digital pages of useless examples of people and organizations using social media uselessly. Useless means having or being of no use and not able to give service or aid. Being able to comprehend useless means you have to understand useful.

Useful means a capable of being put to use, serviceable for an end or purpose, of a valuable or productive kind. Key word here is PRODUCTIVE!

What Makes Your Media Useful?

We hear and see people claiming to be “gurus” of “how to” do everything, anything and with anyone and everyone using this thing called “social media”.  You see it in articles, updates everywhere and direct messages on Twitter. Consider these non-stop proclamations:

  1. Get the best SEO Engine on the planet: Why?
  2. Get tons of Twitter followers: Why?
  3. Learn from this expert: Expert about What?
  4. Get the experts book here: Just what I need another book!
  5. Join this webinar NOW!: Excuse me, NOW belongs to me
  6. Learn social media marketing tricks: Sorry, I don’t do tricks!
  7. Make $10,000 dollars a week from this new MLM program: Sorry, I make money the hard way!

With proclamations like these one wonders 1) does anyone understand useful 2) is anyone learning anything useful?

Social Illusions of Worth

Often (more often than we like to admit), someone will ask us a question about the value of social media. With exception of a few innovative companies and individuals most of the “crowds” use is propagating hyped up messages to make themselves seem important or to try and trap people into a transaction.  The bulk of the messages are useless while the minority is useful.

It shouldn’t be a surprise that people’s  illusion of usefulness  leads many people and organizations down the wrong path, because they think they understand something that is useful when in fact it is useless. You see people somehow think that because they use things they must after all possess the intellectual capacity to understand that which they use is in fact useless. Consider how most organizations and people are using this thing called social media. They are applying old knowledge in the use and misuse of something new and innovative. They fail before they start because of an illusion of understanding what is useful vs. useless! In other words they end up doing useless things vs. finding ways to be useful.

Social media appears to be falling into the useless wasteland. To be useful to the market you must align your intent with what the market considers useful.  Who needs more friends or messages that are not useful? Time and productivity are wasted when spent on useless messages and people who do not have similar intents.

The innovative possibilities of using social technology are endless yet limited to a few who think beyond the crowds“. While the “wisdom of crowds” is indeed a valuable pool to tap into you have to use wisdom to discern between what is useful vs. useless. To do so you must stand outside the crowd and think what would really be useful to the crowd. If you stand inside the crowd you will find yourself lost in useless activities. Stand outside the crowd and figure out what would be useful and the crowd will follow.

I hope you found this useful!

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What is Your Relationship Strategy?

by Jay Deragon on 09/02/2010

This entry is part 56 of 55 in the series Creating Social Media Value

Linkedin, Twitter and Facebook are not a social media strategy. They are merely channels for your content and containers reflecting your presence. Your presence and content mean nothing to others unless you can add value to others.

Everyone seems to be pursuing social media strategies and many, if not all, call themselves a strategist. Most of the actions in the social space today are consumed with marketing and advertising using the same thinking with new technology. The essence of all things social is relational while the market uses all things social as institutional mediums for traditional marketing.

A relationship strategy  differs from a  marketing strategy in that it recognizes the long-term value  of  forming lasting relations, as opposed to most “Intrusion” marketing strategies.  Old marketing strategies focus upon acquisition of new clients by targeting majority demographics based upon prospective target lists.

Developing a proper relationship strategy requires understanding the needs, attitudes and intents of buyers.  Once understood then the process of fine tuning tactics, images and communications that attract buyers  who want  to reach your business and not businesses trying to reach buyers.

Clearly social media is already having an impact on relationships.  Buyers opting to follow Twitter streams, join community programs, opt in for blog feeds or become “fans” on Facebook are signaling they are opting in to some sort of communication, a relationship.  The reason is  buyers are choosing to interact with other people and brands through  vehicles of communications, social media.

Much has been written about being customer focused strategies. The problem with customer focused  strategies  are they are almost always phrased in terms of the benefits to the seller. And that changes everything.

Customer focus is the focus of a vulture. It is all about the benefit to the seller. The customer is treated as an object, a means to the seller’s ends. Yes, organizations  want to serve customers better—but for their sake, not the buyers sake.  Then organizations  are surprised when buyers see this as cynical. In the rush to dissect consumer behavior, organizations  have forgotten that relationship motivations matter.

Faking Trust

Do organizations and people understand what the term “relationship” means in the hearts of the buyer or have we become consumed with a one-sided selfish view of the term relationship?

The term “relationship” has been hijacked in service to selfish motives. When you individually or institutionally say, “follow us on Twitter, join our Facebook Fan page, follow our blog blah blah blah”  do they not consider how people view their motives. What is at stake is no less than the meaning of the words, join and follow, which implies a relationship.  The credibility and trust of those saying them is at stake because the intent of “join and follow” are quickly revealed as a one-sided proposition, we want your results to target you.

Relationship Strategies are About Thinking In Human Terms

The human network is built on trusted relations. Serving people’s interest and intent will  return more than the self-serving narrowly calculating marketing strategies of the vulture economy.

A relationship strategy built on trusting the human network is the best strategy to follow.  It is rare; most organizations do not trusted themselves thus they have a hard time trusting the human network.

A relationship strategy begins with having the right philosophy. You have to believe in people before you can expect people to believe in you. No strategy can be successful unless it is grounded in the right beliefs. Believe it or not most uses of this thing called “social media” are doing nothing but stealing time away from real relations.

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Communications Drive All Strategies

by Jay Deragon September 1, 2010
This entry is part 60 of 60 in the series Social Strategies

Knowing whether your “bet” on the future is a valid bet or not is now predictable because “as the crowds speak, so shall it be”

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Can You Escape the Hit?

by Jay Deragon August 31, 2010
This entry is part 15 of 15 in the series Hippies 2.0

The word “hit” implies many things.  People love to get “hits” to their blog and become obsessed with watching their traffic counts. The search engines track “hits” as a measure of popularity and relevance. In music and entertainment a hit is a song, album or movie that climbs to the top of the charts. In [...]

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What Plan? The Wow Now Plan!

by Jay Deragon August 30, 2010

Can your organization evolve into this new, 21st-century now organization?

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Warning: Information Armageddon

by Dan Robles August 29, 2010

The next economic paradigm will be based on the creation, storage , and exchange of knowledge – not necessarily information.

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An IPO For Humanity

by Dan Robles August 28, 2010

The only thing missing is a system that can articulate social capital, creative capital, and intellectual capital instead of land labor and financial capital.

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The Last Mile: Social Media Battleground

by Dan Robles August 27, 2010
This entry is part 13 of 15 in the series Hippies 2.0

For anyone wondering what to do next or where the great opportunities are, think about building out the Last mile of Social Media

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The Social Business Canvas

by Jay Deragon August 26, 2010
This entry is part 59 of 60 in the series Social Strategies

The new “social business canvas” is unfolding before our eyes. To ” see it” take the blinders off and look through the lens of the “crowds” shouting…

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Talking & Walking in the Same Direction

by Jay Deragon August 25, 2010

Isn’t social media all about communications, people and aren’t those things strategically important?

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