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Mark Kerrigan January 30, 2008 at 2:41 pm

Sadly, most of us who have dealt with major corporations like Bank of America know how frustrating it can be to try to speak with someone who actually has the ability (power) and the understanding of the importance of EACH individual customer (a.k.a. the balls) to do make a decision on his or her own.

During the storm last night, we had a tree land on the power line to our house. Fortunately, we still have power, but when I called the electric company, I was on the phone for 20 minutes before some operator told me that she would put me in the queue to have someone come out and re-run the line. She said that because of the 1,700 homes without power, she couldn’t give me any sort of idea when they would be here to restring the wire. “It may be five minutes from now or it may be a week!”

But she also recommended that I not use my television, computer and anything else that might be damaged by a surge until they make it out here to remove the tree from the wire!

My very non-sequitur point is this: as a cutomer/Client getting to speak with someone who has the power to actually get something done (on his or her own) is like the proverbial carrot dangling from a stick in front of us.

Good luck with the bank.

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