Cultural forces represent current realities vs. desired outcomes. The “field” between driving forces and constraining forces is where either conflicts arise or opportunities are realized. Conflicts represent unmet expectations which are now transparent for the world to see. Opportunities are where the cap between current realities and desired outcomes can be closed. Problems not resolved represent issues that sooner or later get communicated into “the field” which is now this thing we call social media.
Will Social Media Change Business Cultures?
Brian Solis writes in a post titled: How Social Media is Changing Business Cultures: Moving away from the play on words, culture is something so powerful that consumers can invariably channel what we represent through their actions and words to assist in the expansion of reach and purpose. However, culture is usually something that is not as intentional as we might think. The exercise of identifying who we are and who we want to be is usually documented in a mission statement but not embodied in our daily interactions. But, as social networks are powered by people and emotions and interests are the ties that form bonds between them, our culture becomes the very thing that attracts affinity, and without it, the humanization of our brand is hindered.
Because influence is surmounting, it is now a requirement to foster a culture within that becomes the essence that cultivates collaboration inside and out, serving as the catalyst for inspired activity in our communities of interest and beyond.
Yes, our culture is something that is going to change as a result of social media, as it should. No brand is an island and if you think about engagement as that of a tourism bureau, it is our job to go to where people are discovering and sharing information now in order to attract them to our story, realizing that without culture, experience, community, and corresponding value, we will not earn the relationships nor advocates we seek
The Reality of Change
The current reality represents the experiences of the users, people, engaging with each other and businesses. The opposing forces are institutional methods and mindsets vs. people’s methods resulting from use of social media. This represents a field of forces and the forces can go against you or with you. Going against people’s desires brings consequences. Many behaviorists might call it the “imbalance of consequences.” Because of social media the balance of power and influence has shifted to the people vs. the institutions.
Why don’t business leaders apply thought leadership and simply close the gap between business wants and people desires? The reason is that current realities are dictated, controlled and influenced by organizational culture which is usually consumed with creating and controlling results.
With all the buzz about social media in the fields of advertising, marketing and PR the outcomes a rushing toward a cultural clash. The clash is being fueled by the public’s awareness of intents vs. the reality of corporate cultures.
Culture can be a beast that requires new knowledge to be applied to transform it into a social being. Advertising, marketing and PR is not the kind of knowledge needed to change organizational culture. Cultural change starts with the few at the top listening to the many at the bottom.