Is The Difference an Attitude?
Whether the President of the USA or the CEO of a large corporation, building relationships requires a conversation rather than a policy. Too many policies get in the way of having open and honest conversations from which both parties can learn the perspectives of the other and hopefully find common ground from which to establish a relationship.
Whomever we individually or collectively think we are none of us could possibly know everything needed to understand everyone. Arrogance is the fallacy of fools who believe they have learned and experienced everything life has to teach us. Sometimes, actually a lot of times, our own attitudes are our own worst enemy and until we can learn to have conversations with open minds nothing can be learned or gained.
How many times have employees and customers run into corporate policies that simply don’t make any sense or logic? Refer to yesterdays post about Jake McKee experience with American Airlines. Doc Searls talks often about how relationships create transactions and markets. How can we expand our world and solve problems of scarcity unless we’re willing to converse. Conversations start with a willingness to begin a relationships. That is the entire premise of The Relationship Economy.