The Relationship Economy

It’s Time To Jump Off The Wheel

May 6, 2013

Everyday people go into the “job cage” and jump on the same wheel they ran on the day before. Management measures the output of all the wheels collectively then attempts to optimize each wheel to improve the whole. What management doesn’t realize is that by tinkering with each wheel they are sub-optimizing the whole. The [...]

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Leveraging 21st Century Assets

May 3, 2013

The dynamics of the 21st Century marketplace, and particularly our new collaborative economy, will increasingly rely on the nature of intangible assets. Understanding how intangible assets add strategic value will be the key to understanding how the collaborative economy works. The natures of intangible assets are predominantly influenced by communications. Kevin Kelly writes in his book “New [...]

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Learning To Think Smart

May 2, 2013

Life is a constant state of flux. Nothing is static and this is especially true of today’s business dynamics. What was a smart decision yesterday can turn out to be a dumb decision today. Technology is fueling the rates of change and changing yesterdays rules for adapting to change. Change in of itself creates new [...]

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5 Signs Management Needs To Grow Up

May 1, 2013

An organization’s attitude is a direct reflection of management’s maturity. In the Social Era where “attitudes” are transparent for the world to observe an organization cannot afford to let adolescent managers supervise adults employees. Attitudes form directly as a result of experience. Sometimes, probably more times than we’d admit, the attitudes between employees and management are hidden yet [...]

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Tangible Things Don’t Sell By Themselves

April 30, 2013

Advertisers attempt to add value to a product by communicating the intangible benefits. Sometimes the message in an ad has nothing to do with the product but tries to create an association to intangible value that attracts buyers so as to create an affinity to the actual product offered. Why do advertisers do this? Because they [...]

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Human Capital Is Not A Piece of Property

April 29, 2013

Much of the mental models, and subsequent behaviors, of modern corporations are actual left over from the days of feudalism. This is how leaders of corporations (lords) came to believe employees (vassals) were given jobs (fiefs) but the corporation owned the person(s) skills and knowledge that performed the work. Feudalism describes a set of reciprocal legal and [...]

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It’s How You Think, Not What You Know

April 26, 2013

Job descriptions are failing to identify the real value organizations ought to be looking for in the 21st Century. The “resume”, as we know it today, was based on how 20th century businesses described “qualifications needed” to be hired for specific job openings. The “corporation” wanted to know if you had the right experience, education [...]

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It’s The Foundation of Conversations That Matter

April 25, 2013

A conversation can change everything if it is built on a good foundation. It can change a child’s sense of worth, a spouse’s sense of respect, an employee’s sense of being valued and a customer’s sense of being appreciated. These kinds of conversations can create perpetual value and even when times get tough these kinds [...]

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Changing The Habits of Business

April 23, 2013

How many times do people say “I am going to exercise and lose weight” but they never really acquire the habit of exercise? More people do not than those that do. The reason is simple. They don’t believe the new habit will ever replace the old habit because they have tried before and failed so they [...]

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The Result of Chasing The Wrong Results

April 22, 2013

The husband says “Hey honey, I got a raise and a promotion. I’ll have to be on the road more but we’ll rack up more frequent flyer miles that we can use for vacations.” The spouse then says “So now I am going to have to find someone to cover for the kids while I am [...]

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